Support
Contact us for licensing support or a custom request.
- Email: support@eposscore.com
- For licensing questions, include your project details.
Consumer withdrawal
Consumer status depends on the actual purpose of the purchase, not the licence tier or a company name alone. Consumers generally have a statutory right to withdraw within 14 days of concluding the contract. Business purchases do not carry this statutory consumer withdrawal right.
The included audio files are supplied as digital content. A consumer withdrawal right expires at the start of provision only after express prior consent to performance within the withdrawal period, acknowledgement of the loss of the right, and provision of the complete contract confirmation on a durable medium. We begin provision by releasing functional download links after confirmation of receipt of the contractual documents. The licence begins at that release. Payment alone does not remove consumer rights. Checkout declarations are separate from acceptance of the Terms of Use.
You may exercise an existing withdrawal right without giving a reason by sending a clear statement to EPIMELION MUSIC e.U., Erzherzog Rainer-Ring 6, 2500 Baden, Austria, or support@eposscore.com. Sending the statement before the deadline is sufficient. Please identify the contract; an order or licence reference is helpful. A valid statutory withdrawal does not depend on our discretionary approval.
Refunds and licence cancellation
If the statutory withdrawal right has validly expired, there is no further statutory cooling-off cancellation on that basis. Mandatory rights concerning defects, missing agreed rights or other failures of performance remain unaffected and are not treated as goodwill requests.
Separately, we may agree a voluntary cancellation and refund for a substantiated reason, such as a duplicate purchase or selection of the wrong licence. Contact support@eposscore.com with the order reference, the reason and whether the music has already been used or published. Such requests are assessed individually; there is no general voluntary money-back guarantee. For a wrong licence, we may agree a licence exchange and settlement of any price difference. These voluntary options leave statutory withdrawal and warranty rights unaffected.
A valid statutory withdrawal is refunded within the applicable statutory deadline, generally within 14 days after receipt of the withdrawal, using the original payment method unless another method is expressly agreed without additional charges.
When a licence contract is validly unwound, the affected usage rights end. Stop further use and delete supplied audio copies unless retention is legally required. For a production already published, contact us promptly to clarify the necessary removal or replacement of the music and any rights that independently remain in force. For a voluntary cancellation, the agreed terms determine its effect. These steps are not preconditions for exercising a statutory withdrawal right. Licence, order and accounting records may be retained where necessary to document the transaction and its reversal.